FAQ
Frequently Asked Questions
Straight answers about how Maumee Geeks works, where we work and what we do.
FAQ
Your Questions, Answered
Do you work with small businesses or just healthcare?
Both. Maumee Geeks specializes in IT management for healthcare offices and small and medium businesses across Maumee and the Toledo region.
Where is your office?
1545 Holland Rd, Maumee, OH 43537. Call ahead at (419) 887-1336 if you want to stop by.
What are your hours?
Monday through Friday, 9 AM to 5 PM.
Can you fix problems without coming out?
Many problems are fixed through remote support. When the work needs hands, the team can come to your office.
Can you help my medical practice stay HIPAA compliant?
Yes. HIPAA compliant IT is the core of what Maumee Geeks does.
Do you offer anything free?
Yes. We offer a free e-book on cyber crime with a five step plan to prepare and protect your business.
What is managed IT?
It is ongoing care for your office technology. Instead of calling someone only when something breaks, one team looks after your computers, network and accounts all the time.
Why would anyone attack a small office?
Because small offices often have valuable records and fewer defenses. Ransomware and email scams go after exactly that.
Who needs to follow HIPAA?
Doctors, dentists, clinics and other healthcare offices that handle patient health information, plus the businesses that work with that data for them.
What happens if my business loses data?
With a backup and recovery plan in place, your data can be restored from a safe copy and your team can get back to work.
Can you help with a big computer upgrade?
Yes. We have guided clients through huge computer upgrades from start to finish.
Is remote access safe for patient data?
It can be when it is set up right, with encrypted connections and strong sign-in checks.
What is VoIP?
Voice over internet protocol. Your phone calls travel over your internet connection instead of a traditional phone line.
What does unified communications mean?
It means your phone, messaging, video and email work together instead of as separate systems.